How to Buy Usage Credits in My LeadLocate

Bulk texts, email blasts, ringless voicemail drops and list validation run on prepaid credits, and topping them up takes a few clicks in your account portal. Here is every one of them.

1. Sign in to My LeadLocate

   Open your account portal and sign in with the email on the account. A magic link by email or a code by text message gets you in without a password. Use the login that reaches billing, which is normally the account admin or the billing contact.

2. Open billing and find Service Credits

   Click Billing in the portal menu and scroll to the Service Credits card. The first tile is your prepaid balance, and beside it sits one tile for each credit type with its live balance: bulk texting, bulk email, voicemail drops, phone validation and email validation. Read the tile for the tool you are about to use before you buy.

3. Pick a pack

   Under Refill & Add-on Products, open the package list. Packs are grouped by credit type, each with its price beside it: 3,000, 5,000 or 10,000 bulk texts; 3,000, 5,000 or 10,000 bulk emails; 500, 1,000 or 5,000 ringless voicemail deliveries; and 1,000, 5,000 or 10,000 phone or email validations. Choose the one that covers your next send.

4. Pay online or from your prepaid balance

   Press Pay Online to open the secure checkout in a new tab, and the credits are added as soon as the payment is confirmed. If the account carries a prepaid balance, press Pay with Prepaid Balance instead: the first press shows the exact amount it will charge, and a second press confirms the purchase.

5. Check the new balance

   A confirmation line under the buttons shows how many credits were added and the new balance, and the tile for that credit type updates on the same screen. The purchase appears under Transactions on the billing page alongside every other payment.

6. Send from the CRM

   Open LeadLocate CRM and choose the tool from Marketing Tools on the dock. Bulk Texting shows the message credit balance beside the send button, and the Phone Validator and Email Validator show a Credits figure before a run, so the team sees the new balance the next time the page opens.

You need a My LeadLocate login that reaches the billing page. That is usually the account admin or the billing contact your store named at signup. Salespeople and BDC agents spend credits inside the CRM, and the account holder decides what is bought, which keeps the spend in one pair of hands.

Know which tool the credits are for. Each credit type is spent by one tool: bulk texting credits by Bulk Texting, bulk email credits by Bulk Email, ringless voicemail credits by Voicemail Drops, and validation credits by the Phone Validator and Email Validator. The Usage Credits page explains each type and the pack sizes, and pack prices are on the pricing page and beside every pack in the portal.

After a purchase from the prepaid balance, the confirmation line under the buttons reads the number of credits added and the new balance, and the tile for that credit type shows the higher figure straight away. The prepaid balance tile drops by the price of the pack. After a purchase through Pay Online, the checkout confirms the payment and the credits are added to the account as soon as it clears; refresh the billing page and the tile shows the new balance.

The purchase is recorded under Transactions with the date and amount, and the receipt is there for your office manager. Inside the CRM, the Marketing Tools pages read the new balance the next time they are opened, so a BDC agent who was waiting on credits can send right away.

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Match the tile to the tool. Before you press send in the CRM, confirm the pack you bought is the type the tool spends. A bulk email pack powers Bulk Email, and bulk texting has its own balance.

Use the checkout when the prepaid balance is short. Pay with Prepaid Balance shows the current balance on the button when it is lower than the pack price. Press Pay Online and the secure checkout takes a card instead.

Paying an open invoice at the same time. Invoices have their own pay button under Invoices, and the confirm window asks for the Last 4 Digits of Credit Card so the charge matches the card you meant to use.

Want a pack size that is not listed? Open a support request from the portal and your rep sets it up. Anything the shelf does not carry today is available on request, and our team puts it in production for your dealership.

Start with validation. A pack of phone validation credits run against an older list removes the dead and flagged numbers before any text is paid for, and a pack of email validation credits protects the reputation of the store's sending domain before the first blast. Then size the bulk texting pack to the largest list you plan to text in the month, with room for the follow up send to the customers who clicked.

Ringless voicemail packs start at 500 deliveries, which suits a focused campaign such as lease maturities or service customers with high equity. When a campaign works, the refill is the same few clicks.

Once the credits are on the account, the guides for spending them are in the LeadLocate Help Center: how to send a bulk text, how to send a bulk email, how to drop a voicemail, and how to validate a phone number. To add extra lead sets, extra zones or extra users to the plan, follow how to add an add-on. For invoices and receipts, see how to pay an invoice and how to view a receipt.

How do I buy more bulk texting credits?

Sign in to My LeadLocate, open the billing page and scroll to Service Credits. Choose a bulk texting pack of 3,000, 5,000 or 10,000 messages under Refill and Add-on Products, then press Pay Online or Pay with Prepaid Balance.

How soon can I use credits after I buy them?

Right away. Credits bought from the prepaid balance are added the moment you confirm, and credits bought through the secure checkout are added as soon as the payment clears. The balance tile shows the new figure on the same screen.

Can I pay for credits from my prepaid balance?

Yes. Press Pay with Prepaid Balance, read the amount it will charge, and press it again to confirm. When the prepaid balance is lower than the pack price, the button shows the balance and Pay Online takes a card instead.

Who can buy credits for the store?

Anyone whose My LeadLocate login reaches the billing page, usually the account admin or the billing contact. Salespeople and BDC agents spend the credits from the CRM.

Usage credits power bulk texting, bulk email, ringless voicemail and validation inside every LeadLocate plan, month to month. Watch the recorded demo or ask us which packs to start with.

Prefer to talk right now? Call or text 844-376-2274.