Voicemail Drop and Voicemail Greetings for Dealers

A salesperson leaves the same voicemail forty times a week. LeadLocate CRM records it once, drops it with one button, and makes sure the greeting a customer hears when they call back is the store's, not a carrier's.

Voicemail drop is a recorded message a salesperson made once and delivers many times. When a call from the softphone reaches a customer's voicemail, the rep presses Drop Voicemail, picks a saved recording, and the CRM leaves that message while the rep moves to the next call. The same library feeds Voicemail Drops under Marketing Tools, which delivers a recording to a list of numbers straight to voicemail without ringing anyone, for the follow up a store wants to send to fifty people who asked about a sale.

Greetings are the other half of the same feature, and they are the half most stores forget. A customer who calls the store's tracking number and reaches nobody hears a greeting. In LeadLocate that greeting belongs to the dealership: a Company Voicemail greeting for the store, and a personal greeting each user records for the calls that were meant for them. Both are recorded in the browser or over the phone. The message the caller leaves lands on the call log and the lead, with a recording, not in a personal carrier mailbox nobody at the store can open.

The ringless voicemail marketing for dealerships page covers the campaign use of voicemail drops in general. This page is the product side: how the library, the drop button, the list delivery and the greetings work inside LeadLocate CRM.

A rep has a list of twenty unsold showroom visitors from the weekend to call back. The first two answer. The third rings out to voicemail, and instead of improvising a message for the fortieth time this month, she presses Drop Voicemail on the softphone and picks the recording she made on Monday: her name, the store, a line about the vehicle they looked at, and her direct number. The CRM leaves it and the call is logged as a voicemail drop rather than as a mystery. She is already dialing the fourth.

By four she has left eleven identical, well delivered voicemails without saying the same paragraph eleven times, and the ones that call back reach her verified office number. Two of them call after she has gone home. They hear her own greeting, in her own voice, recorded in the browser on her first day, and the messages they leave sit on their leads with a recording waiting when she signs in the next morning.

Meanwhile the sales manager is working a different problem. Sixty people asked about a tax season promotion last month and never came in. He opens Voicemail Drops, uploads the recording he made announcing the last week of the sale, pastes the recipient list, and sends. Sixty voicemails land without sixty phones ringing, and the callbacks arrive on the tracking number over the next two days, each one logged on the lead it belongs to.

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The library is Voicemail Drop Files, under Billing and Admin, where a store's recordings are kept: a rep's personal drops and the store's shared ones. Recordings are made in the browser or over the phone and saved as Saved Voicemail Recordings, or uploaded as an audio file the store produced elsewhere. Any of them can be picked from Select Voicemail Recording on the softphone.

The drop button itself lives on the VoIP Phone, reached from Make a Call in the top bar or from the phone number on any lead. When the far end rolls to voicemail, Drop Voicemail is right there. List delivery is Voicemail Drops under Marketing Tools on the dock, described on the dock itself as straight to voicemail, where a store builds a Voicemail Recipients list, chooses the recording and sends the blast, with a Bulk Voicemail History of every send.

Greetings live on IVR Settings, reached through Account Settings, for the Company Voicemail, and with each user for the personal greeting. The LeadLocate mobile app carries a voicemail greeting recorder so a rep can record theirs from a phone. And every voicemail a customer leaves shows on the Calls page and the lead's timeline with its recording, because the communications log holds calls, texts, emails and voicemails in one list.

Voicemail drop is sold on its own as a per drop service by companies that do nothing else, and as a paid add on by phone system vendors. Either way the drop lives outside the CRM: the rep switches to a second app, uploads a list, and the CRM never hears that a voicemail was left. Greetings are worse. On most stores' phone setups, a forwarded call that reaches a salesperson's cell and rolls to voicemail lands in that rep's carrier mailbox, which the store cannot hear, cannot log, and loses entirely when the rep leaves.

In LeadLocate the drop, the list delivery, the greeting and the message a customer leaves are all features of the CRM and part of every plan. There is no per drop charge and no second app. A store comparing costs can set its voicemail service invoice beside the pricing page, where CRM Only starts at $199 a month and carries voicemail drop like every other plan.

What it replaces at a human level is the forty repetitions. A rep who records one good voicemail on Monday, with her name, the store and a reason to call back, leaves that good voicemail every time. The version she would have improvised at four on a Friday is not as good, and everyone knows it.

This is the question every dealer asks, and the honest answer is that it depends on where the store is, who it is calling and why, and the store should treat a voicemail drop with the same care it treats a call. The rules that govern outbound calling to consumers, including do not call registries and consent for marketing contact, apply to messages left in a mailbox too, and some states treat a drop delivered without a ring as its own category. A store should check the rules where it operates and talk to its own counsel about its own list.

What LeadLocate gives the store is the record and the scrub. Before a list goes out, the DNC Blacklist holds the numbers the store must never contact, with a live do not call lookup and a two way inbound spam block, and the Phone Validator flags numbers on a do not call registry and the line type, so a drop is not sent to a landline that will never receive it. Every drop is logged against the lead with the recording that was left, so a store can show exactly what was said to whom and when. The do not call scrub and blacklist page covers the scrub in detail.

The safer use, and the more common one, is the drop left on a customer the store is already talking to: the showroom visitor, the internet lead who asked a question, the service customer with a trade offer. That is a callback, not a campaign, and it is where the Drop Voicemail button earns its place.

Recording a drop takes a minute. Open Voicemail Drop Files, record in the browser or call in to record over the phone, name the recording, and it appears in the softphone's Select Voicemail Recording list. A store can also upload an audio file it recorded elsewhere. Greetings work the same way: the Company Voicemail greeting on IVR Settings, and a personal greeting per user recorded in the browser or from the mobile app. A new account starts with a standard greeting so callers never hear silence before the store records its own.

List delivery needs nothing more than a recording and a Voicemail Recipients list, built from a lead list or pasted in, and a validated, scrubbed list is the one to send to. Anything beyond that, a drop triggered automatically after a missed call for instance, is available on request, and our team puts it in production for your dealership. The pre-recorded live demo shows a drop being left from the softphone and landing on a lead.

Voicemail drop lives on the softphone, so the first pairing is the VoIP softphone and click to call, which is where the button is. Greetings sit behind call forwarding and ring lists, since the greeting is what a caller hears when the whole list is busy, and behind the virtual receptionist when a transfer fails.

For the campaign side, pair list delivery with the Phone Validator so the list is real and scrubbed before it goes out, and with bulk texting, since a voicemail and a text to the same list on the same afternoon reach people who ignore one or the other. Lead notifications are how a voicemail a customer leaves becomes a text to the rep who should return it. The all features page shows where voicemail drop sits among everything else in the platform.

Every vendor has downtime, and a store should know what that looks like before it happens. Greetings and the voicemail a customer leaves run on the phone service side of the platform, so an interruption on the CRM's web pages does not stop a caller from hearing the store's greeting and leaving a message; the message is stored and shows on the Calls page and the lead when the CRM is back. What pauses is the softphone's drop button and list delivery until the CRM returns, and recordings in the library are stored and come back with it. A rep's own cell still works as a phone in the meantime. If you need a person during an interruption, the contact page reaches one.

What is a voicemail drop?

A voicemail a rep recorded once and delivers many times. On the softphone, Drop Voicemail leaves the chosen recording when a call reaches voicemail. Under Marketing Tools, Voicemail Drops delivers a recording to a whole recipient list straight to voicemail without ringing the phones.

Are voicemail drops legal?

It depends on where the store operates, who it is contacting and why. Treat a drop like a call: scrub the list against the DNC Blacklist and a do not call lookup, contact people who asked to hear from you, and check the rules in your state with your own counsel. LeadLocate logs every drop with the recording left.

Can each salesperson have their own greeting?

Yes. Each user records a personal greeting in the browser or from the mobile app, and the store records a Company Voicemail greeting on IVR Settings. A caller who was trying to reach a specific rep hears that rep's greeting; everyone else hears the store's.

Where do the messages customers leave go?

Onto the Calls page and the lead's timeline, with the recording, and to the rep's notifications if they are set to alert on new calls. They do not land in a personal carrier mailbox the store cannot access.

Can I upload a recording made somewhere else?

Yes. Voicemail Drop Files accepts an uploaded audio file as well as recordings made in the browser or over the phone, so a store can use a professionally produced message for list delivery.

What does it cost?

Voicemail drop, list delivery and greetings are part of every LeadLocate plan, including CRM Only from $199 a month, with no per drop charge.

Voicemail drop, list delivery and your own greetings are included in every LeadLocate plan, month to month. See a drop left from the softphone and logged on a lead in the pre-recorded demo.

Prefer to talk right now? Call or text 844-376-2274.